Information on admission control

Your safety is our top priority, especially in this day and age. That's why security checks are essential. However, you can help make these controls as smooth as possible.

We ask you to avoid carrying larger items of luggage, bags and backpacks, otherwise you may be refused entry to the hall. Bags up to the size of a DIN A4 format (21 cm x 29.7 cm) are generally not a problem, but can be subject to manual inspection if necessary. Bringing food and drinks into the halls is not permitted.

Thank you for your understanding and cooperation in securing our event.

Here you will find an overview of the location of the staircases, toilets and checkrooms.

Dear Parents and Legal Guardians,

A concert is not a dance event and is therefore not subject to Section 5 of the Youth Protection Act, nor to the age and time restrictions specified therein. Nevertheless, the organizers have established guidelines for attending concerts and events that are based on the Youth Protection Act.

To comply with the provisions of the Youth Protection Act (JuSchG), legal guardians (usually the parents) may designate an adult as the designated guardian for the duration of an event.

The designated guardian is responsible for supervising the minor during the event and on the subsequent journey home.

Please note the following requirements:
1. The designated guardian must be at least 18 years old.
2. The designated guardian must be suitable, reliable, and capable of effectively exercising supervision.
3. While accompanying the minor, the designated guardian must not be under the influence of alcohol, cannabis, or other intoxicating substances.
4. The minor’s safe return home must be ensured.
5. The designation of a guardian applies exclusively to the event listed below and the immediate journey home.
6. The designation of a guardian does not relieve the legal guardians of their fundamental responsibility

We have the appropriate forms available for you to designate a guardian—please click here.

If the event is a prom, please use this form.

Westfalenhalle
We attach particular importance to the well-being of people with disabilities and ensure that you can enjoy events without any worries. Here is some basic information:

Ticket purchase
The optimal placement is planned individually for each event. We therefore ask you to order your tickets via shop@westfalenhalle.de so that we can advise you personally.
It is possible for people with visual impairments to enlarge the text content of this page using the zoom function in their browser.

Parking spaces
We usually provide people with disabilities who have a blue additional parking permit for parking facilities near the event location in parking areas A3/A4. However, please understand that it is not possible to predict in advance of an event how many visitors will show up with the "blue ID" and that parking spaces are limited. We therefore recommend arriving early.

Events in the Westfalenhalle
Entry
At the Westfalenhalle there is a separate entrance for wheelchair users and people with walking difficulties, which is located to the right of the main entrance. This allows us to give you a convenient entry.

Cloakrooms and toilets
The cloakrooms and disabled-accessible toilets are barrier-free and are located on the ground floor (shopping street). The Eurokey locking system ensures that these sanitary facilities are reserved exclusively for people with physical limitations.

Seating situation
Please note that only the interior of the Westfalenhalle is barrier-free. There is no elevator in the Westfalenhalle and all stands can only be reached via stairs. For this reason, we advise you not to book places that are difficult for you to access, as we may not be able to help you quickly enough in the event of an emergency situation. A special stand is usually set up in the interior for wheelchair users. Please understand that capacities are limited and we therefore recommend that you book tickets for the event early.

Events in Halls 1 and 2
Please note that at events with seating, only the seats in the stalls are barrier-free.

 VALUABLES AND JACKETS FOUND...

Westfalenhalle

Please contact the following office:
Westfalenhalle Unternehmungsgruppe GmbH
Central location / Kötter company
Strobelallee 45 / 44139 Dortmund
Telephone number: +49 231 1204-1890
Opening hours Mon.-Fri. 9:00 a.m. - 4:00 p.m.
Email: fundbuero@westfalenhallen.de