Information on admission control

Your safety is our top priority, especially in this day and age. That's why security checks are essential. However, you can help make these controls as smooth as possible.

We ask you to avoid carrying larger items of luggage, bags and backpacks, otherwise you may be refused entry to the hall. Bags up to the size of a DIN A4 format (21 cm x 29.7 cm) are generally not a problem, but can be subject to manual inspection if necessary. Bringing food and drinks into the halls is not permitted.

Thank you for your understanding and cooperation in securing our event.

Information on child protection

Although concerts are not considered dance events according to Section 5 of the Youth Protection Act and are therefore not subject to the age and time restrictions set out there, organizers still set guidelines for concert attendance that are based on the Youth Protection Act.

People who are responsible for minors (e.g. parents) have the option of having a parent or guardian enable them to attend the concert. This person can accompany and supervise a minor child or young person during and after the event. As a rule, children and young people under the age of 16 are not allowed access without an adult.

If you are accompanied by a parent or guardian, you can attend the concert without any time restrictions. Young people over 16 years of age and under 18 years of age are allowed to attend an event unaccompanied until a maximum of midnight. There are no time restrictions when accompanied by a parent or guardian. Different regulations may apply for special events/concerts.

We have the appropriate forms available for you to issue a parenting mandate - please click herer.


We attach particular importance to the well-being of people with disabilities and ensure that you can enjoy events without any worries. Here is some basic information:

Ticket purchase
The optimal placement is planned individually for each event. We therefore ask you to order your tickets via so that we can advise you personally.
It is possible for people with visual impairments to enlarge the text content of this page using the zoom function in their browser.

Parking spaces
We usually provide people with disabilities who have a blue additional parking permit for parking facilities near the event location in parking areas A3/A4. However, please understand that it is not possible to predict in advance of an event how many visitors will show up with the "blue ID" and that parking spaces are limited. We therefore recommend arriving early.

Events in the Westfalenhalle

At the Westfalenhalle there is a separate entrance for wheelchair users and people with walking difficulties, which is located to the right of the main entrance. This allows us to give you a convenient entry.


Cloakrooms and toilets
The cloakrooms and disabled-accessible toilets are barrier-free and are located on the ground floor (shopping street). The Eurokey locking system ensures that these sanitary facilities are reserved exclusively for people with physical limitations.

Seating situation
Please note that only the interior of the Westfalenhalle is barrier-free. There is no elevator in the Westfalenhalle and all stands can only be reached via stairs. For this reason, we advise you not to book places that are difficult for you to access, as we may not be able to help you quickly enough in the event of an emergency situation. A special stand is usually set up in the interior for wheelchair users. Please understand that capacities are limited and we therefore recommend that you book tickets for the event early.

Events in Halls 1 and 2
Please note that at events with seating, only the seats in the stalls are barrier-free.


Lost property



Please contact the following office:
Westfalenhalle GmbH
Central location / Kötter company
Strobelallee 45 / 44139 Dortmund
Telephone number: +49 231 1204-1890
Opening hours Mon.-Fri. 9:00 a.m. - 4:00 p.m.